At DR. SALIM KAPADIA DENTAL CENTRE, we are committed to providing a safe, respectful, and efficient environment for all patients, families, and staff. The following policies are in effect and must be acknowledged and agreed to by all patients and/or guardians upon registration:

1. ZERO TOLERANCE POLICY

We maintain a strict Zero Tolerance policy for any form of abuse, including:

• Verbal Abuse (shouting, swearing, inappropriate or threatening language)
• Physical Abuse (aggressive actions or threats)
• Psychological Abuse (intimidation, harassment, or bullying)

👉 Any individual engaging in such behavior will be asked to leave the premises immediately and may be dismissed from our practice.

2. MISSED APPOINTMENTS & CANCELLATIONS

To serve all patients better and avoid appointment gaps:

• A minimum of 2 business days’ notice is required to cancel or reschedule weekday appointments.
• A minimum of 3 business days’ notice is required to cancel or reschedule weekend appointments.

👉 Insufficient notice may result in a missed appointment fee and may affect your ability to book future appointments.

3. APPOINTMENT CONFIRMATION POLICY

We contact all patients 24–48 hours prior to their scheduled appointment to confirm.

• Confirmation is required via phone or email.
• If confirmation is not received, we reserve the right to cancel the appointment.
• We will be happy to reschedule your appointment once we hear back from you.

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